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General terms and conditions

General conditions

Below terms are only valid if no other written and signed contract exists between you and Tierra Maya Tours.

Reservations / Bookings

All reservations must be received in writing.

E-mail:

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Fax Nr.: +52 984 873 13 86

Confirmation of services and accomodation depends on availability at time of booking. We reserve the right to book service or accomodation of similar quality if requested hotel is already fully booked.

Cancellation policy / Changes of booked services

Following cancellation policy applies for confirmed bookings:

22 or more days before travel free of charge

21 - 15 days before arrival 10% of total amount

14 - 08 days before arrival 25% of total amount

07 - 01 days before arrival 50% of total amount

No Show 100% of total amount

Some service providers however do have stricter cancellation policy which overrule above general terms. Please see individual cancellation policy in our confidential hotel tariff for Mexico and Belize.


All cancellations must be received in writing. To calculate the correct cancellation date the following must be taken in consideration: cancellation must be received during normal working hours. In case the cancellation is received over weekends or bank holiday, cancellation is only effective from next working day on.

Any other cancellation terms & conditions must be agreed in writing.


There are special cancellation terms and conditions for BELIZE – please check with us!

Payment conditions

Individual bookings

Total amount is due 30 days before date of arrival. Please use only the US Dollar account mentioned on the invoice. Bank fees are to be paid by client.

Group bookings

Special payment terms like deposits for group bookings will be mentioned in quotation form. Bank fees are to be paid by client.

If payment is not received on time, Tierra Maya Tours reserves the right to cancel the whole booking and charge above cancellations fees.

Any other payment terms & conditions must be agreed in writing.

Price increases

Tierra Maya Tours reserves the right to adjust prices - in case of unpredictable increases on government fees & taxes or fuel charges. Clients have the right to cancel without charge if the increase is more than 10% within 10 working days.

Liability

Tierra Maya Tours acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Tierra Maya Tours shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith. Place of jurisdiction is Playa del Carmen, Q. Roo, Mexico.

For possible delays, unaccomplished, interrupted journeys and the therefore additional cost (as additional accommodation, meals, transport etc.) related to strikes, natural disasters (hurricanes, flooding, volcanic eruptions, earthquakes or similar), political riots and turmoil, due to circumstances beyond our control Tierra Maya Tours will have no liability whatsoever. For possible delays, unaccomplished, interrupted journeys and the therefore additional cost which are caused by client (illness, early return, interruption of journey etc.) are the fully responsibility of client. We will always try to find an alternate solution and / or a fast solution of the problem.

Changes of itinerary

Tierra Maya Tours reserves the right for changes of Itinerary. We will always attempt to find at least a similar substitution.

Additional conditions seat – in tours

The travel dates are guaranteed from at least 2 full-paid persons up to three weeks before departure date. Depending the size of the group the journey will take place in a car or in a van. Maximum number of participants is 12 per tour.